Senior Manager, Vendor Operations & Customer Support

Airbnb · 📍 Dublin, Ireland · Diposting 2026-10-07

FULL_TIME⭐ TERVERIFIKASI

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Airbnb is seeking a highly experienced and strategic Senior Manager to lead our Vendor Operations and Customer Support teams. This role is crucial in ensuring the smooth operation of our platform and providing exceptional support to our partners. The ideal candidate will have a deep understanding of the hospitality industry and a proven track record of managing large teams and complex operations.

📋 Tanggung Jawab Pekerjaan

Lead and manage a team of Vendor Operations and Customer Support professionals.,Develop and implement strategies to enhance the performance and efficiency of our operations.,Build and maintain strong relationships with our vendor partners to ensure their satisfaction and success on the Airbnb platform.,Oversee the resolution of customer support issues and ensure timely and effective solutions are provided.,Monitor and analyze key performance indicators to identify areas for improvement and implement corrective actions.,Collaborate with cross-functional teams to drive innovation and improve the overall guest experience.,Stay up-to-date with industry trends and best practices to ensure our operations remain competitive.,Represent Airbnb at industry events and conferences to build brand awareness and establish thought leadership.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Hospitality Management, or a related field.,10+ years of experience in a leadership role within the hospitality or travel industry.,Proven track record of managing large teams and complex operations.,Strong understanding of customer service and support principles.,Excellent communication and interpersonal skills.,Ability to work well under pressure and manage multiple tasks simultaneously.,Familiarity with Airbnb's platform and operations is a plus.,Proven ability to build and maintain strong relationships with key stakeholders.

🛠️ Keahlian

Leadership and team managementStrategic planning and executionCustomer service and supportData analysis and interpretationIndustry knowledge and trendsStakeholder managementCommunication and negotiation skills

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